Policies and Disclaimer

At Museum Oil Paintings, we seek to provide the safest delivery of art to our clients.  All works are packaged to our exceptional standards. Museum Oil Paintings has extensive experience in the handling of both valuable and delicate works of art.  Due to the irreplaceable nature of most items we offer, all works are shipped with insurance and require a signature as proof of delivery.

In the unlikely event that a piece of work incurs any sort of damage in transit, it is important that the client informs Museum Oil Paintings within 24 hours of signing off on the piece.  To protect our clients, a date stamped photograph of the artwork must be taken and submitted to IGE as evidence of damage.

Please inquire about Museum Oil Paintings’s money back guarantee service.  This enables the client to make a purchase, hang the piece for 30 days and if not absolutely satisfied, Museum Oil Paintings will organize the collection of the piece and refund 100% of your purchase price.  The painting must be photographed by the client and submitted to Museum Oil Paintings.  This enables us to ensure the condition of the work prior to the return shipment.  This is one of our most important policies and a great part of our customer relation success.

Clients commissioning works from photographs should have the necessary copyright or permission to utilize the photograph.  The copyright is usually retained by the person who has taken the photograph and is thus the only person whom may legally commission a painting from said image.  Clients are responsible and liable for the images.  Uploaded photographs must be submitted by the client with permission or copyright privileges.  Once a photograph is submitted to Museum Oil Paintings, it is assumed that the permission to reproduce the image has been given by the client.  The client retains the original copyright to the image and the reproduction.  Client’s have the right to use their image and the reproduction.  They agree to all terms set out by Museum Oil Paintings.

Museum Oil Paintings respects the rights of original artists.  A masterpiece may be reproduced once it becomes part of the public domain.  The original artist and their estate hold the copyright to the work until 70 years has passed after their death.  Artworks that have not become part of the public domain require permission from the estate to reproduce.  Museum Oil Paintings is committed to respecting the rights of the original artist and will never accept a commissioned work that is subject to copyright infringement.

This privacy policy is intended for all users of Museum Oil Paintings.

Museum Oil Paintings is dedicated to respecting and protecting the privacy of our clients.  The information collected on the Museum Oil Paintings site is only accessible within our company.  We limit the collection of information to that voluntarily given by clients during direct contact.  We strive to develop innovative methods to better serve our clients.  Our services are designed and operate with the protection of your privacy in mind.  This Privacy Policy outlines the forms of personal information we gather when a client uses Museum Oil Paintings’s services, as well as the steps we take to safeguard the information.

Museum Oil Paintings promises that none of your personal information will ever be sold or rented to third parties.  Museum Oil Paintings will continue to offer our clients information regarding specials, new product and alterations to our policies, unless the client requests that we not.  As a client, you may request by email or phone to remove yourself from any of our contact registries.  Our clients have full access to information regarding what data we have collected about said client, ability to change any data and remove any data.  If at any time you are unsure or concerned about the use of your information, please contact Museum Oil Paintings.

Client information will be used to respond directly related to your inquiry.  Client information will never be shared outside of our organization, except at the client’s consent.  This includes shipping our client’s purchases.  Information requested on your order form, including your name, shipping address, and financial information, will be used solely for billing and filling orders.  We require a client’s shipping information to forward purchases.  Shipping information is provided to our studio artists for direct shipment of client purchases.   In the event an order is unable to be fulfilled or there are issues in the processing, we will use your provided information to contact you.  Our client’s are notified of any issues throughout the steps of the ordering, drafting and shipping.

Museum Oil Paintings is committed to the protection of our client’s financial security.  Client information and right to confidentiality are protected both online and offline.  All sensitive information is encrypted and securely transferred directly to the ordering department.  Client credit card information is not accessible within our company while using PayPal methods of payment.  PayPal acts an intermediary in payments, processing both credit cards and payments linked to a bank account.  When paying with PayPal, the client will provide only their PayPal email address to Museum Oil Paintings.  The payment is then made by PayPal, without the transfer of client financial information.  This method prevents third parties from obtaining access to your financial information.  Please see PayPal’s policies for more information. 

Encryption protects your personal information online, but we take further precautions to ensure your security is maintained offline.  Your information will be accessed only by authorized associates for specific purposes, including billing and quality assurance.  Associates require direct departmental permission and are only able to access your information under supervision.  Our servers containing sensitive information are kept in a secure location.  The servers are password protected.  Any alternations, inquiries into or access of your information is strictly monitored and will be assessed on a regular basis by our Client Security and Confidentiality Department.

Museum Oil Paintings is committed to providing exceptional customer service.  If you, the client, is concerned about our adherence to the Privacy Policy please contact us immediately.

If users or clients have any questions or concerns regarding the above, please do not hesitate to contact Museum Oil Paintings.  We will be glad to answer any questions you may have.

Museum Oil Paintings is the sole owner of all information collected on our website.  We collect and monitor information from online users at several points on the site.

When a new account is created, clients are required to disclose contact information such as their name and email address.  If offered, a client may disclose their demographic information, including income level and gender, as well as unique identifiers (such as a user name).  Disclosure of details provides a customized client experience.

While Museum Oil Paintings exercises all due caution to protect your privacy, Museum Oil Paintings will not be held responsible for parties who attempt to illegally access our website and intercept or access transmission or private communications.

Museum Oil Paintings promises that none of your personal information will ever be sold or rented to third parties.  Museum Oil Paintings will continue to offer our clients information regarding specials, new product and alterations to our policies, unless the client requests that we not.  As a client, you may request by email or phone to remove yourself from any of our contact registries.

Museum Oil Paintings stores information collected through cookies, log files and/or third interests in your client profile.  A profile is stored information we keep on individual clients, detailing specific viewing preferences.  Subsequently, this collected information is linked to user’s personally identifiable information, providing direct pertinent marketing promotions to you.  It allows us to improve site content for our clients.  International Galley Exposure will not share your profile with other third parties, unless specifically mentioned elsewhere in this policy.

A cookie is a piece of data stored on the user’s computer tied to information about the user.  We may use both session ID cookies and persistent cookies.  For the session ID cookie, once users close the browser, the cookie simply terminates.  A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time.  Persistent cookies can be removed by following Internet browser help file directions.  Cookies, if used, will be used on Museum Oil Paintings to remember and recall login names, login information, previous purchases, potential purchases, as well as other items to help us better understand users’ needs.  By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site.  If users reject the cookie, they may still use Museum Oil Paintings.  The only drawback to this is that the user will be limited in some areas.  Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.  For more details, see the above "Profile" section.  We have no control over any third party that may also use cookies to store personal information.  However, we do not provide this information to any third party.

Like most standard web site servers we may use log files.  This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, site administer, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.  IP addresses, etc. are not linked to personally identifiable information.

Though we exercise all due caution to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.  This includes, but is not limited to, any defense to any claim in which Museum Oil Paintings is a defendant, to assist in any investigations by law enforcement agencies, or violations of any Museum Oil Paintings policy.

While Museum Oil Paintings will not rent, sell or share your information in general, there are certain instances when your information may be used.  Museum Oil Paintings does share aggregated demographic information and in some cases your e-mail address with others.  This is how your information will be shared:

If Museum Oil Paintings merges with another company, this aggregate information will be shared with the merging company.  These are the instances in which we will share users’ personal information: As agreed to at the various sections under Museum Oil Paintings; Museum Oil Paintings does not rent, sell, or share personal information about you with other people or non-affiliated companies except under the following circumstances:

This web site may contain links to other sites.  Please be aware that we, Museum Oil Paintings, are not responsible for the privacy practices of sites other than our own. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this web site.  Museum Oil Paintings may have co-branding and/or framing relations with other companies.  In this case, you should be familiar with the privacy policies of both companies, since you may be subject to each of them.

If we decide to change our privacy policy, changes will be posted to this privacy statement, our homepage and other places we deem conspicuous and appropriate so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.  Museum Oil Paintings will use information in accordance with the privacy policy under which the information was collected.  If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection, users will be notified via e-mail.  Users will then be presented with a choice as to whether or not we become authorized to use their information in this different way.  However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.  In some cases where we post a notice we will also email users (who have opted to receive communications from Museum Oil Paintings), notifying them of the changes in our privacy practices.

Museum Oil Paintings and its affiliates maintain professional standards and have a high quality of respect to our clients as well as our guest and affiliates.

All oil paintings produced in the Museum Oil Paintings studio are painted entirely by the hand of professional artists, without the aid of machinery or computer software.  Commissioned oil portraits are original works of art, crafted from the client’s copyrighted photographs.  Reproductions are all hand painted, but are not original works.  Reproductions produced in our studio respect all rights of the original artist.

As reproductions, the oil paintings will differ in details from the artist’s original work.  These differences signify the unique nature of an oil painting, as no painting can be an exact replica of another.  Differences may include, but are not limited to: length of brushstrokes, angle of brushstrokes, size of the canvas and toning of pigments. 

Museum Oil Paintings is committed to creating museum quality reproductions.  Our artists respect the depth, the intricacy of the composition and the elements of design present in the original work, creating a reproduction that is unmatched in any other studio.  We guarantee our client’s full satisfaction of their commissioned oil painting.

Museum Oil Paintings respects the original artists’ rights and will not infringe upon any copyrights.  Requests for commissioned work that violate these rights will not be accepted, to protect the integrity of our studio and our clients.  When commissioned works are accepted by Museum Oil Paintings, it is assumed that the image is the client’s property.  The client is assumed to have rights to reproduce the image and/or painting, or has written consent to reproduce the image.  In the event that the image submitted by the client for a commissioned portrait or painting infringes on any rights, the client is held fully liable.